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    Frequently Asked Questions at Fraser Suites Hamburg

    Where can I find the best rates?

    The best rates available on the internet can be found at https://hamburg.frasershospitality.com/en. Don't forget to check out https://hamburg.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.

    Facilities and Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Hamburg is a 5-star luxury hotel set within a heritage building with unique, fully-furnished rooms, The Dining Room, The O.V.A.L. Bar, The Library Room and more. For a full list of services and facilities, please visit https://hamburg.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 2.00pm.

    What is the check-out time?

    Check-out time is 11.00am.

    What time is breakfast served?

    Breakfast is served from 6.30am to 10.30am on weekdays and from 7.00am to 11.00am on weekends and Bank Holidays.

    What is the cost of breakfast?

    Breakfast is available at EUR 30.00 per person. Prices exclude prevailing taxes.

    What are the available dining options?

    Fraser Suites Hamburg offers a relaxed yet sophisticated restaurant - The Dining Room - and champagne bar with a smart-casual atmosphere- The O.V.A.L. Bar. It combines captivating architecture with Hamburg’s history and elegance. The well-equipped kitchenette also provides you with the convenience to cook in your apartment.

    Alternatively, our address, Rödingsmarkt in Hamburg, has historically been the hub for gourmet choices.

    For more recommendations, please feel free to approach our Front Desk.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges. There is also a 24/7 laundry room with washer & dryer machines available for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    King beds and Twin beds are provided.

    Should you require more information, please feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.

    Are baby cots and extra beds available?

    Yes, baby cots are complimentary and subject to availability upon request.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, complimentary national newspapers are available upon request. Complimentary PressReader access is also provided to guests featuring up-to-date digital versions of newspapers and magazines.

    Are the residences disabled-friendly?

    Yes, Fraser Suites Hamburg is disabled-friendly with ample room for wheelchair mobility. Our highly-trained staff will also be delighted to assist guests in wheelchairs.

    Is on-site parking available and what is the cost?

    Unfortunately, on-site parking is not available.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, limousine service or taxi can be arranged upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available upon request. Please feel free to approach our Front Desk for more details.

    What is the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Concierge for more details.

    Location

    How do I get to the hotel?

    By Train:

    You can reach Fraser Suites Hamburg by using public transport. From Terminal 1 or 2, take the S-Bahn train and exit at Stadthausbrücke Station (S-1). From there, it is only a short walk (2 minutes, 150 metres / 0.09 miles) to the hotel. The S-Bahn train to the Stadtbrücke Station takes approximately 30 minutes and costs EUR 3.10 per person. Tickets can be bought at the airport.

    By Taxi:

    The International Airport Hamburg is located 12 km (7.45 miles) north of the city, approx. 20 minutes by taxi to Fraser Suites Hamburg. The approximate cost is EUR 27.00. Our Concierge will be more than happy to arrange a transfer from and to the airport.

    Are there any recommended attractions in Hamburg?

    Hamburg is beautiful and vibrant city. Some of the attractions include Speicherstadt, the St. Pauli Fischmarkt Markets, Treppenviertel, HafenCity, Elbphilharmonie and more. For more recommendations, please feel free to approach our Client Relations Executive or check out https://hamburg.frasershospitality.com/en/attractions-in-hamburg.html.

    Where is the closest bank, ATM and exchange office located?

    There is an in-house ATM and several banks are located just a minute away.

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.

    What is the maximum number of guests allowed in each residence type?

    Depending on the room category, the maximum occupancy is 2 based on Health and Safety regulations.

    Should you require more information, please feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.

    Are pets allowed?

    Yes, Fraser Suites Hamburg is a pet-friendly property, subject to a simple, flat fee of EUR 35.00 per pet per night. Please visit https://hamburg.frasershospitality.com/en/facilities/pet-friendly-hotel.html to learn more or feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.