Frequently Asked Questions

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    Frequently Asked Questions at Fraser Suites Hamburg

    How cold does it get in Hamburg?

    Temperatures in the winter months drop significantly in Hamburg, with temperature in the day sitting at around 3-5 °C and evenings getting as low as 1°C on average. 

    How much rain does Hamburg get?

    The rainfall in Hamburg is quite significant, even during the dry months there is a large amount of rain. On average rainfall is 31.7 inches per year. 

    Location

    What time is Hamburg Marathon 2021?

    The start time for the Hamburg marathon 2021 is 9:30 am. 

    Is Hamburg safe at night?

    Like any other European city, people can generally walk around the city at night without issue, talk to the locals and explore the sites. But it is always recommended to stay cautious of your surroundings and keep your belongings safe. The best time to visit Hamburg is the summertime, with longer days and more people around. 

    How hot does Hamburg get on average?

    With obvious season dependence, the weather in Hamburg can vary. The summers are sunny but comfortable, averaging at around 21°C and winters getting cold sitting at around 1°C. 

    Coronavirus (Covid 19) - Operational updates during your stay at Fraser Suites Hamburg

    In response to Coronavirus (COVID-19), additional safety and sanitisation measures are currently in effect at this property.
    Fraser Suites Hamburg’s health & safety measures include hand sanitiser dispensers and high level cleaning specifications throughout all guest and common areas as well as back of house.

    Due to Coronavirus (COVID-19), Fraser Suites Hamburg is taking steps to help protect the safety of guests and staff
    and therefore we request you to practice social distancing during your stay. For the foreseeable future, it is important that we work together to support these efforts. As a result, certain services and amenities may be reduced or unavailable.

    Fitness- and Sauna area and Kid's Club remain closed until further notice.

    Breakfast is served a-la-carte, and we request our guests to pre-book the breakfast times in order to ease the operational plannning (with our Guest Services Team).  A fully equipped kitchnette is available in all suites, which allow our guests to also prepare own breakfast within own space.

    Where can I find the best rates for Fraser Suites Hamburg?

    The best rates available on the internet for Fraser Suites Hamburg can be found at https://hamburg.frasershospitality.com/en/offers.html. If you require further assistance, please feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.

    Facilities and Services

    What are the services and facilities offered at Fraser Suites Hamburg?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Hamburg is a 5-star luxury hotel set within a heritage building with unique, fully-furnished rooms and suites, The Dining Room, The O.V.A.L. Bar, The Library Room and more. For a full list of services and facilities, please visit https://hamburg.frasershospitality.com/en/facilities.html. 

    Are there fitness- and wellness facilities available at Fraser Suites Hamburg?

    A 24/7 fully-equipped gym and two dry saunas (60° and 80-100°) are available at Fraser Suites Hamburg for our in-house guests.

    Is internet access provided at Fraser Suites Hamburg?

    Yes, guests at Fraser Suites Hamburg can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time for Fraser Suites Hamburg?

    The check-in time at Fraser Suites Hamburg is guaranteed from 2.00pm.

    What is the check-out time for Fraser Suites Hamburg?

    The check-out time at Fraser Suites Hamburg is by 11.00am.

    What time is breakfast served at Fraser Suites Hamburg?

    Breakfast is served at Fraser Suites Hamburg from 6.30am to 10.30am on weekdays and from 7.00am to 11.00am on weekends and Bank Holidays.

    What is the cost of breakfast at Fraser Suites Hamburg?

    Breakfast is available at Fraser Suites Hamburg at EUR 30.00 per person. Prices include prevailing taxes.

    What are the available dining options at Fraser Suites Hamburg?

    Fraser Suites Hamburg offers a relaxed yet sophisticated restaurant - The Dining Room - and cocktail bar with a smart-casual atmosphere - The O.V.A.L. Bar. It combines captivating architecture with Hamburg’s history and elegance. Each suite is also equipped with a kitchenette to provide our guests with the convenience to maintain own lifestyle when on the road.

    Alternatively, please contact our Concierge Team at concierge.hamburg@frasershospitality.com for further assistance and recommendations. 

    Are laundry services provided at Fraser Suites Hamburg?

    Yes, laundry and dry cleaning service is available at Fraser Suites Hamburg subject to additional charges. There is also a "Laundry Facility Room" in lower ground floor, which is complimentary for in-house guests to use. 

    Please feel free to contact our Front Desk for more details.

    What type of beds are provided at Fraser Suites Hamburg?

    King beds and Twin beds are provided at Fraser Suites Hamburg.

    Should you require more information, please feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.

    Are baby cots and extra beds available at Fraser Suites Hamburg?

    Yes, baby cots are complimentary at Fraser Suites Hamburg and subject to availability upon request. Extra bed is unfortunately not available. 

    Please feel free to contact reservations.hamburg@frasershospitality.com for further details. 

    Are newspapers provided at Fraser Suites Hamburg?

    Yes, complimentary national newspapers are available at Fraser Suites Hamburg in the lobby area.

    Complimentary PressReader access is also provided to guests featuring up-to-date digital versions of newspapers and magazines in your local and international languages. 

    Is Fraser Suites Hamburg disabled-friendly?

    Yes, Fraser Suites Hamburg has some selected disabled-friendly rooms and suites available. Our highly-trained staff will also be delighted to assist guests in wheelchairs.

    Is on-site parking available at Fraser Suites Hamburg and what is the cost?

    Fraser Suites Hamburg is within a historic listed building. Unfortunately, on-site parking is not available at Fraser Suites Hamburg. Our guests are utilizing the public car park (Parkhaus Rödingsmarkt) which is 150 meters away and has a daily charge of €17,00. 

    Is an airport shuttle service provided at Fraser Suites Hamburg?

    Unfortunately, airport shuttle service is not available at Fraser Suites Hamburg. However, limousine service or taxi can be arranged upon request. Please contact the Concierge Team for more details - concierge.hamburg@frasershospitality.com

    What is the cost of hotel airport transfer services at Fraser Suites Hamburg?

    Airport transfer is available upon request at Fraser Suites Hamburg, and prices will vary subject to number of guests, luggages and size / type of car. Please contact our team at concierge.hamburg@frasershospitality.com for further assistance and information. 

    What are the reception operating hours at Fraser Suites Hamburg?

    The Guest Services Team is available 24/7 for our guests at Fraser Suites Hamburg. 

    Is it possible to store my luggage at Fraser Suites Hamburg before check-in?

    Yes, it is possible to store your luggage at Fraser Suites Hamburg. Please feel free to approach our Concierge for more details.

    Location

    Are there any recommended attractions in Hamburg?

    Hamburg is beautiful and vibrant city. Some of the attractions include Speicherstadt, the St. Pauli Fischmarkt Markets, Treppenviertel, HafenCity, Elbphilharmonie and more. For more recommendations, please feel free to approach our Client Relations Executive or check out https://hamburg.frasershospitality.com/en/attractions-in-hamburg.html.

    How do I reach Fraser Suites Hamburg?

    The property is easy to reach from Hamburg International Airport.

    By Train:

    You can reach Fraser Suites Hamburg by using public transport. From Terminal 1 or 2, take the S-Bahn train and exit at Stadthausbrücke Station (S-1). From there, it is only a short walk (2 minutes, 150 metres / 0.09 miles) to the hotel. The S-Bahn train to the Stadtbrücke Station takes approximately 30 minutes and costs EUR 3.10 per person. Tickets can be bought at the airport.

    By Taxi:

    The International Airport Hamburg is located 12 km (7.45 miles) north of the city, approx. 20 minutes by taxi to Fraser Suites Hamburg. The approximate cost is EUR 27.00. Our Concierge will be more than happy to arrange a transfer from and to the airport.

    Where is the closest bank, ATM and exchange office to Fraser Suites Hamburg?

    The closest ATM is at HypoVereinsbank located at Grasskeller 2 - ca. 50 meter by foot away from Fraser Suites Hamburg. For additional information please contact the concierge team. 

    Policies

    What is the cancellation policy at Fraser Suites Hamburg?

    The cancellation policy for Fraser Suites Hamburg is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.

    What is the maximum number of guests allowed in each residence type at Fraser Suites Hamburg?

    Depending on the room category, the maximum occupancy is 2 adults & 2 children at Fraser Suites Hamburg based on Health and Safety regulations.

    Should you require more information, please feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.

    Are pets allowed at Fraser Suites Hamburg?

    Yes, Fraser Suites Hamburg is a pet-friendly hotel, subject to a simple, flat fee of €35.00 per pet per night. For further information or feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.