Frequently Asked Questions

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    Frequently Asked Questions at Fraser Suites Hamburg

    Coronavirus (Covid 19) - Operational updates during your stay at Fraser Suites Hamburg

    In response to Coronavirus (COVID-19), additional safety and sanitisation measures are currently in effect at this property.
    Fraser Suites Hamburg’s health & safety measures include hand sanitiser dispensers and high level cleaning specifications throughout all guest and common areas as well as back of house.

    Due to Coronavirus (COVID-19), Fraser Suites Hamburg is taking steps to help protect the safety of guests and staff
    and therefore we request you to practice social distancing during your stay. For the foreseeable future, it is important that we work together to support these efforts. As a result, certain services and amenities may be reduced or unavailable.

    Fitness- and Sauna area and Kid's Club remain closed until further notice.

    Breakfast is served a-la-carte, and we request our guests to pre-book the breakfast times in order to ease the operational plannning (with our Guest Services Team).  A fully equipped kitchnette is available in all suites, which allow our guests to also prepare own breakfast within own space.

    Where can I find the best rates for Fraser Suites Hamburg?

    The best rates available on the internet for Fraser Suites Hamburg can be found at https://hamburg.frasershospitality.com/en. Don't forget to check out https://hamburg.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.

    Facilities and Services

    What are the services and facilities offered at Fraser Suites Hamburg?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Hamburg is a 5-star luxury hotel set within a heritage building with unique, fully-furnished rooms, The Dining Room, The O.V.A.L. Bar, The Library Room and more. For a full list of services and facilities, please visit https://hamburg.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided at Fraser Suites Hamburg?

    Yes, there is a 24/7 fully-equipped gym at Fraser Suites Hamburg for our in-house guests.

    Is internet access provided at Fraser Suites Hamburg?

    Yes, guests at Fraser Suites Hamburg can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time for Fraser Suites Hamburg?

    The check-in time at Fraser Suites Hamburg is 2.00pm.

    What is the check-out time for Fraser Suites Hamburg?

    The check-out time at Fraser Suites Hamburg is 11.00am.

    What time is breakfast served at Fraser Suites Hamburg?

    Breakfast is served at Fraser Suites Hamburg from 6.30am to 10.30am on weekdays and from 7.00am to 11.00am on weekends and Bank Holidays.

    What is the cost of breakfast at Fraser Suites Hamburg?

    Breakfast is available at Fraser Suites Hamburg at EUR 30.00 per person. Prices include prevailing taxes.

    What are the available dining options at Fraser Suites Hamburg?

    Fraser Suites Hamburg offers a relaxed yet sophisticated restaurant - The Dining Room - and champagne bar with a smart-casual atmosphere- The O.V.A.L. Bar. It combines captivating architecture with Hamburg’s history and elegance. The well-equipped kitchenette also provides you with the convenience to cook in your apartment.

    Alternatively, our address, Rödingsmarkt in Hamburg, has historically been the hub for gourmet choices.

    For more recommendations, please feel free to approach our Front Desk.

    Are laundry services provided at Fraser Suites Hamburg?

    Yes, laundry service is available at Fraser Suites Hamburg subject to additional charges. There is also a 24/7 laundry room with washer & dryer machines available for your convenience.

    Please feel free to contact our Front Desk for more details.

    What type of beds are provided at Fraser Suites Hamburg?

    King beds and Twin beds are provided at Fraser Suites Hamburg.

    Should you require more information, please feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.

    Are baby cots and extra beds available at Fraser Suites Hamburg?

    Yes, baby cots are complimentary at Fraser Suites Hamburg and subject to availability upon request.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided at Fraser Suites Hamburg?

    Yes, complimentary national newspapers are available at Fraser Suites Hamburg upon request. Complimentary PressReader access is also provided to guests featuring up-to-date digital versions of newspapers and magazines.

    Are the residences disabled-friendly?

    Yes, Fraser Suites Hamburg is disabled-friendly with ample room for wheelchair mobility. Our highly-trained staff will also be delighted to assist guests in wheelchairs.

    Is on-site parking available at Fraser Suites Hamburg and what is the cost?

    Unfortunately, on-site parking is not available at Fraser Suites Hamburg.

    Is an airport shuttle service provided at Fraser Suites Hamburg?

    Unfortunately, airport shuttle service is not available at Fraser Suites Hamburg. However, limousine service or taxi can be arranged upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services at Fraser Suites Hamburg?

    Limousine service is available upon request at Fraser Suites Hamburg. Please feel free to approach our Front Desk for more details.

    What are the reception operating hours at Fraser Suites Hamburg?

    The reception operates and is available 24/7 at Fraser Suites Hamburg.

    Is it possible to store my luggage at Fraser Suites Hamburg before check-in?

    Yes, it is possible to store your luggage at Fraser Suites Hamburg. Please feel free to approach our Concierge for more details.

    Location

    How do I get to Fraser Suites Hamburg?

    By Train:

    You can reach Fraser Suites Hamburg by using public transport. From Terminal 1 or 2, take the S-Bahn train and exit at Stadthausbrücke Station (S-1). From there, it is only a short walk (2 minutes, 150 metres / 0.09 miles) to the hotel. The S-Bahn train to the Stadtbrücke Station takes approximately 30 minutes and costs EUR 3.10 per person. Tickets can be bought at the airport.

    By Taxi:

    The International Airport Hamburg is located 12 km (7.45 miles) north of the city, approx. 20 minutes by taxi to Fraser Suites Hamburg. The approximate cost is EUR 27.00. Our Concierge will be more than happy to arrange a transfer from and to the airport.

    Are there any recommended attractions in Hamburg?

    Hamburg is beautiful and vibrant city. Some of the attractions include Speicherstadt, the St. Pauli Fischmarkt Markets, Treppenviertel, HafenCity, Elbphilharmonie and more. For more recommendations, please feel free to approach our Client Relations Executive or check out https://hamburg.frasershospitality.com/en/attractions-in-hamburg.html.

    Where is the closest bank, ATM and exchange office to Fraser Suites Hamburg?

    There is an in-house ATM and several banks are located just a minute away from Fraser Suites Hamburg.

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy at Fraser Suites Hamburg?

    The cancellation policy for Fraser Suites Hamburg is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.

    What is the maximum number of guests allowed in each residence type at Fraser Suites Hamburg?

    Depending on the room category, the maximum occupancy is 2 at Fraser Suites Hamburg based on Health and Safety regulations.

    Should you require more information, please feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.

    Are pets allowed at Fraser Suites Hamburg?

    Yes, Fraser Suites Hamburg is a pet-friendly property, subject to a simple, flat fee of EUR 35.00 per pet per night. Please visit https://hamburg.frasershospitality.com/en/facilities/pet-friendly-hotel.html to learn more or feel free to contact us at reservations.hamburg@frasershospitality.com or +49 40 380 86 36 888.